Our 30-Day Return Policy

At Top Banana USA, we want you to be completely satisfied with your order. If you notice a printing error or production issue, please contact us within 30 days of your order’s completion.

Since many of our products are custom-made, return and refund requests are reviewed based on the circumstances of each order.

Printing Errors & Quality Issues

Mistakes can happen, and when they happen on our end, we want to fix them!

If your order has a printing error or production defect that we’re responsible for, our team will review the issue and determine the appropriate solution.

Depending on the circumstances, this may include a reprint, replacement, or refund.

How to Report a Problem

If something doesn’t look right with your order, please reach out and let us know what happened.

• Contact our team: Explain the issue with your order.
• Return the affected garment: We require the garment for inspection so our team can review the problem.
• We’ll review the issue: Once inspected, we’ll determine whether a reprint, replacement, or refund is appropriate.

DTG Printing & Pretreatment Care

Some garments printed using direct-to-garment (DTG) printing require a pretreatment solution to help the ink adhere to the fabric.

Occasionally, pretreatment residue may be visible around the printed area. If exposed to direct sunlight before washing, some residual pretreatment may contribute to discoloration.

Recommended Washing Instructions

• Turn garments inside out before washing.
• Machine wash cold with mild detergent.
• Avoid bleach and fabric softeners.
• Hang dry when possible or tumble dry on low heat.
• Do not iron directly on the printed design.

Washing helps remove residual pretreatment, although existing discoloration may require further attention.

Learn more in our DTG Garment Care Guide .